Refund Policy & Money-Back Guarantee

1. 7-Day Money-Back Guarantee

When you first subscribe to a paid AccoNova plan, you get 7 full days to try the platform. If you're not satisfied for any reason, request a full refund. We'll refund 100% of the subscription amount.

The 7 days begins from: The date of your first payment (subscription activation date), NOT from the date you request the refund.

Example Timeline:

• Day 1 (Monday): You pay ₹9,999 for Professional plan
• Days 1-7: Full access to all features. Try everything
• Day 7 (Sunday, 11:59 PM): Last moment to request refund
• Day 8 (Monday): Refund window closed. No more refunds

2. Eligibility Criteria

Who is Eligible for the 7-day Guarantee:

• First-time paid subscribers (Founder's Edition free users can claim once)
• Within 7 days of first payment
• Monthly billing cycles (applies to first month)
• Paid plans only (Professional, Enterprise tiers)

Who is NOT Eligible:

• Free Founder's Edition users (unless upgrading to paid plan)
• Renewal subscriptions (7-day guarantee only for first subscription)
• After 7 days have expired
• Refund requests after cancellation deadline

3. How to Request a Refund

Step 1: Log into your AccoNova dashboard and go to "Subscription Settings" > "Billing"

Step 2: Click "Request Refund" button (only visible within 7 days of payment)

Step 3: Select reason for refund (optional field):

• Features don't meet requirements
• Difficult to use
• Poor customer support
• Other (please specify)

Step 4: Click "Submit Refund Request"

Step 5: You'll receive confirmation email within 2 hours

Alternative Method: If the button isn't visible, email [email protected] with subject "Refund Request - 7 Day Guarantee" including your subscription ID and reason.

4. Refund Processing Timeline

After Request Submitted:

• Within 24 hours: Our team verifies eligibility
• Within 48 hours: Refund initiated to your original payment method
• Within 5-7 days: Amount appears in your bank account (varies by bank)

Processing Delays: Bank processing times vary:

• Credit card refunds: 3-5 business days
• Debit card refunds: 2-3 business days
• Net banking: 1-2 business days
• UPI: 24-48 hours

We recommend checking your bank statement after 5 days. If not received within 7 days, contact your bank (not AccoNova) as the delay is on bank's side.

5. Annual Billing Refund Terms

Annual Plans: If you chose annual billing (full year payment upfront):

• 7-day guarantee still applies
• Full refund of annual amount if requested within 7 days
• After 7 days, no refunds (but you can cancel anytime)

Example: You pay ₹99,990 for annual Professional plan. Day 3, you realize it's not suitable. You can request full ₹99,990 refund. But on Day 8, refund window is closed (though you can still downgrade or cancel).

6. Enterprise & Custom Plans

Non-Standard Pricing: If you received a custom quote or enterprise pricing after negotiation, refund terms are different. Check your signed agreement or email confirmation for specific refund terms.

Typical Enterprise Terms:

• 14-day refund window (instead of 7 days)
• Prorated refund if cancelled mid-month
• Custom refund terms per contract

7. Cancellation Without Refund

After 7-Day Window: You cannot get refunds but CAN cancel anytime:

• Monthly plans: Cancel effective end of current month (no refund of current month)
• Annual plans: Cancel effective end of annual term (no mid-year refund)

Example: Paid ₹9,999 on January 10 for monthly plan. On February 15, you cancel. You've already "used" January and most of February, so refunds not applicable. You stop being charged from March onwards.

8. Tax Implications of Refunds

GST Treatment: If you're GST-registered, the GST paid (18% of your subscription) is also refunded.

Example Calculation:

• Subscription amount: ₹9,999
• GST (18%): ₹1,800
• Total paid: ₹11,799
• Refund: ₹11,799 (including GST)

GST Invoice Cancellation: If we issued a GST invoice for your payment, the invoice is cancelled upon refund (credit note issued). Your ITC (input tax credit) claim for that month will be reversed.

Tax Year Considerations: If you paid in one financial year but refund processed in another year, report refund in the year it was processed for tax purposes.