Subscription Cancellation & Refund Guidelines

Subscribers may terminate or cancel their SaaS subscription at any time through the billing dashboard. Upon cancellation, your workspace remains fully active until the end of your prepaid billing period. No further automated credit card or bank debits will occur.

SaaS subscription fees are non-refundable for partial months of service or unused active employee slots. However, exceptions are evaluated in the following cases:

• Double billing or invoicing errors originating from our payment gateway partner servers.
• Confirmed platform downtime lasting longer than twenty-four (24) continuous hours during critical payroll windows.
• Unauthorized card processing resulting from security flaws within our billing systems.

Approved refund claims are credited back to the original payment source (credit card, bank account, or UPI handle) within five (5) to seven (7) banking business days. AccoNova is not responsible for settlement delays caused by issuing banks or routing networks.

We offer a risk-free trial period to test the platform. When a subscriber transitions to a paid plan, they must explicitly confirm their selection. Transactions processed during transitions are deemed final and are not eligible for standard refund policies.

In the event of system interruptions caused by natural disasters, national emergencies, regional internet shutdowns, or regulatory actions, AccoNova will pause active subscriptions. Refunds are not issued for these events, but billing durations will be extended by the length of the downtime.