Refund & Cancellation Policy
Understand AccoNova subscription cancellation, billing-cycle handling, refund eligibility, timelines and exceptions for paid HRMS plans.
Contact support with the workspace and subscription reference to request cancellation. Check the current billing interval and the effect on the next renewal before confirming a change.
Jump to Clause (6 Clauses)
1. Subscription cancellation
Contact support with the workspace and subscription reference to request cancellation. Check the current billing interval and the effect on the next renewal before confirming a change.
2. Refund requests
The published subscription policy provides a pro-rated refund request within the first seven days of a new paid billing cycle. Include the payment reference and reason so support can review the request against the accepted order.
A free plan or fully discounted period has no paid subscription amount to refund. Taxes, payment adjustments and separately agreed services follow the applicable invoice and accepted terms.
3. How to request review
Send the request to hello@acconova.in from the account’s registered business email. Do not send card details, passwords or employee payroll records.
4. Renewals and plan changes
Check the renewal price and timing before the current term ends. PRAGATI100FREE does not imply free renewal indefinitely; obtain the applicable offer and renewal terms when activating the promotion.
5. Data before closure
Export needed payroll and employee records before workspace closure and agree the data-return process with support. Cancellation and deletion are separate requests; retention follows applicable obligations and the processing agreement.
6. Consumer protection and grievance officer
Cancellation and refund requests are handled in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 where they apply. A pro-rated refund may be requested within seven days of the start of a new paid billing cycle; the free plan has no paid amount to refund.
If a request is not resolved to your satisfaction, escalate it to the Grievance Officer: Name: Ajay Kumar Thakur; Email: hello@acconova.in; Address: Ward No. 09, Vill. Yadupatti, Charaut, Sitamarhi, Bihar - 843319, India. Complaints are acknowledged within 24 hours and resolved within 15 days.