AccoNova Terms of Service

AccoNova grants the Subscriber a non-exclusive, non-transferable, revocable license to access our unified HRMS, payroll calculations engine, and document vault. Registration requires valid business details including company name, registered corporate address, PAN, and GSTIN (if applicable).

You are responsible for safeguarding your administrator and employee account passwords, and for all activities that occur under your organization's workspace.

SaaS subscription fees are calculated based on the active employee count in the system during the monthly or annual billing cycle. Any employee profile marked as 'Active' in the database at any point during a billing period is included in the count.

Subscription rates are billed in advance. All invoices are subject to 18% Integrated Goods and Services Tax (IGST) or Central/State GST as applicable under Indian tax regulations.

Plan renewals are processed automatically. Subscription cancellations must be initiated at least 5 business days prior to the next billing cycle. Refund claims are processed according to our corporate Refund Guidelines.

Employers (Subscribers) must obtain explicit, legally binding written consent from employees before activating location-based geofence tracking, selfie validation punches, or collecting Aadhaar, PAN, and bank details.

You agree not to reverse engineer the proprietary payroll calculations engine, decompile the mobile attendance application, or run automated scripts to scrape features, ratings, or platform databases.

We target a 99.9% application uptime on a monthly basis, excluding scheduled maintenance windows. Scheduled maintenance that requires system downtime is performed during low-traffic periods (Saturdays and Sundays between 11:00 PM and 4:00 AM IST) with 48 hours prior notice.

Support tickets are resolved based on severity levels: Priority 1 (Payroll system down) has a target resolution time of 4 hours; Priority 2 (Standard module queries) has a target resolution time of 24 hours.

AccoNova's maximum liability for direct damages arising out of system downtime, data corruption, or compliance calculation errors shall not exceed the actual subscription fees paid by you in the three (3) months preceding the claim.

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of the use of this SaaS platform shall be subject to the exclusive jurisdiction of the competent courts in Bihar, India.