AccoNova HRMS Terms of Service
Read AccoNova HRMS subscription terms covering accounts, billing, acceptable use, service availability, customer responsibilities, cancellation and liability.
AccoNova is a web-based HRMS and payroll service. The selected plan and accepted order determine employee capacity, enabled modules and billing period.
Jump to Clause (6 Clauses)
1. Service and account scope
AccoNova is a web-based HRMS and payroll service. The selected plan and accepted order determine employee capacity, enabled modules and billing period.
The account administrator is responsible for authorised users, accurate company details and access permissions. Use the employee self-service portal through a supported browser or PWA.
2. Subscription and renewal
Review the price, taxes, included employee capacity and extra-employee charges before payment. Plan changes take effect according to the order confirmed at checkout.
Check promotional availability separately from the current plan catalogue. Confirm eligibility, activation, covered period and the renewal amount before accepting an order; the code alone does not extend a free period indefinitely.
3. Payroll and employer responsibilities
Employers control employee data, payroll inputs, approval policies and government registrations. Review generated payslips, deductions and export files before payment or submission.
Calculators and articles are estimates and educational guidance. Government-portal acceptance, statutory eligibility and filing obligations remain subject to current rules and employer facts.
4. Support and availability
Use the contact page for account, billing or product support. Availability and support commitments are those expressly agreed for the subscription; this page does not promise a numerical uptime or a fixed response time.
The service can be affected by maintenance, device connectivity and third-party services. Keep copies of business-critical records and review the Security and DPA pages for the scope of processing.
5. Cancellation, records and contact
Review the Refund & Cancellation policy before cancelling or changing a subscription. Export needed employee and payroll records and discuss the data-return process before workspace closure.
Questions about these terms can be sent to hello@acconova.in. Registered Office: Ward No. 09, Vill. Yadupatti, Charaut, Sitamarhi, Bihar - 843319, India.
6. Governing law, intermediary duties and grievance officer
These terms are governed by and construed in accordance with the laws of India. Subject to applicable consumer law, the courts at Sitamarhi, Bihar have exclusive jurisdiction over any dispute arising out of or in connection with these terms or the service.
AccoNova operates this website and service as an intermediary or online service within the meaning of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We do not host or publish unlawful content, and we may suspend or terminate an account that breaches the Acceptable Use Policy.
Where the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 apply, we publish our identity, contact details, grievance officer, refund and cancellation terms on this website.
Grievance Officer (as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021): Name: Ajay Kumar Thakur; Designation: Grievance Officer, AccoNova; Email: hello@acconova.in; Address: Ward No. 09, Vill. Yadupatti, Charaut, Sitamarhi, Bihar - 843319, India. The Grievance Officer will acknowledge a complaint within 24 hours and endeavour to resolve it within 15 days.