Contact AccoNova
Contact AccoNova for a product demo, account support, billing or processing questions. Include your team size and workflow needs, without sending private employee records.
Direct Communication Channels & Contact Details
Registered Office
Ward No. 09, Vill. Yadupatti, Charaut, Sitamarhi, Bihar - 843319, India
Registered Main Office
Submit a Service Ticket
Fill out the form below and our response coordinators will route it to the correct department within 2 hours.
Everything You Need to Know About Onboarding & Dedicated Support
Discuss your data, migration scope and payroll calendar with our team. Confirm responsibilities, any service fees and agreed response times in writing.
How fast can our company go live with AccoNova?
Setup timing depends on employee-data quality, enabled modules and the configuration required. Confirm the migration scope and schedule during your demo.
Do you assist with historical payroll and employee data migration?
Discuss the source files, enabled import format, scope and any service charges before migration. Reconcile imported employee records and opening balances before using them in payroll.
What is your response time for month-end payroll queries?
Response times and escalation routes depend on your agreed support terms. Include the affected payroll period, error details and a contact number when reporting an issue; avoid sending sensitive employee records over open channels.
Can we schedule a private product demonstration for our leadership?
Certainly. Use the contact form above or email us at sales@acconova.in. Our solutions architects will arrange an interactive Zoom or Google Meet session tailored specifically to your company's shift rotation, attendance hardware, and statutory reporting requirements.
How do we configure multiple branches, factories, and remote field teams?
AccoNova HRMS supports multi-branch organizations out-of-the-box. Administrators can create distinct geographic geofence perimeters for each factory, office, or client project site. Field employees clock in with GPS coordinates and anti-spoofing verification on mobile browsers, while stationary office staff can utilize biometric devices or secure office IP address ranges.
Are there any mandatory setup fees, hidden costs, or long-term lock-in contracts?
Review the pricing page and written order for employee buffers, taxes, migration services, renewal, cancellation and data-export terms before subscribing.
How does AccoNova protect sensitive employee KYC, banking, and salary records?
Review workspace roles, document permissions and the current Security and DPA disclosures. Request evidence for encryption, audit retention and other controls before making a security or compliance decision.
What statutory returns and compliance files can our team generate directly?
Your HR and accounts team can export ready-to-upload EPFO Electronic Challan cum Return (ECR) text files with correct #~# delimiters, monthly ESIC contribution returns, state-specific Professional Tax challans across all 28 Indian states, and annual Form 16 Part A and Part B salary certificates with automated tax exemptions.